Absolutely abysmal service from Screwfix. Founded in 1979, it is owned by the Kingfisher Group, who also own B&Q and are listed on the FTSE 100. Creating an account is easy and only takes a few minutes . Not the end of the world however the store refused to give my money back. I am very pleased to hear that Screwfix were able to resolve your issue. I have found It seems Hull branches allow there staff to discriminate customers who leave bad reviews to Make there sad little life's some how feel better because managers have never done nothing about it hence why i tried home delivery! I order both and collection was easy and stress free. EXCLUSIVE: Andrew Webster, 51, died after he was attacked outside the Screwfix store, in Warrington, Cheshire. Amazon.co.uk: screwfix Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. Well you have to then wait until said late item arrives and is then sent back (as you no longer need it or have purchased it elsewhere) before you get a refund. screwfix ignore emails to customer service but do respond when going through paypal demanding a refund . Submit your comments about Screwfix.com service status or report an issue below to let others know that they aren't the only ones having trouble. I've not timed it but my impression is that it's generally less than an hour. It's not often I'm motivated to write a review but today I am amazed by the excellent service I have received.Ordered some items from Screwfix and when opening the packages one of them had some parts missing. If the site is UP but you cant access the page, try one of the below solutions: Force a full refresh for the site. Two orders placed a day apart and both orders go missing. Mainly I collect from Letchworth and I'm in and out in a few minutes. 10 reviews for Screwfix, 4.3 stars: “Order two led garden spot lights. Landline: 0333 01... Landline: 0333 01... Report a problem with this listing . Learn more now OpenDNS or Google Public DNS are both excellent and free public DNS services. Last checked 21 mins ago. Last checked 13 mins ago. Please inspect your goods, so customers don't make wasted trips. Ordered bath panels and a jigsaw, both of which came at a price much lower than amazon or elsewhere. Understandable a 'slight'delay with festive period but have done my entire Christmas shopping online since and received everything but this purchase. I would highly recommend. 1231 Fix Avenue, Suite 600 Irving, TX 75038 Main Number: (972) 550-5000 Screwfix Telephone: 0844 693 0111 / 0170 244 7100 Email Address: customerservice@screwfix.com Calling From Abroad: +44 (0) 170 244 7100 The customer service is a waste of time as they lie about when the orders will arrive. Thank you for your encouraging and positive comments. Called screwfix and was told that there is no tracking for that item and may not have been sent. Screwfix.ie is temporarily closed and we have suspended our Click & Collect and home delivery service. Please enable JavaScript in your browser. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. Assumed it would be sent from Galway (12 miles away).Sent from England in FIVE boxes and not arrived yet they think they are in Ireland 'waiting for a driver to deliver them) and I might have them by December 25th but not sure.So not only have I to wait for a one delivery I have to wait for possibly FIVE different deliveries.Go to your local Irish hardware store and shop local. Server is up. Online DIY retailer Screwfix.com is having to limit orders as it continues to experience problems with high levels of demand, exacerbated by inexperienced staff at its new depot. There should be a quick way to jump to certain products like, “brassware” instead of having to swipe endless pages of radiators etc. Bought a titan vaccum cleaner took advice to have it delivered when it arrived i discovered it was damaged could not contact screwfix corona virus , i think screwfix could get staff to work from home and take telephone calls all to arrange a return or refund or arrange for a replacement, in the meantime locked down no vaccum cleaner and£60 WORSE OFF Our stores and Contact Centre are also closed until further notice. The website showed the item in stock. Web site showed Maldon had stock of 1 and Witham had the other. I have spent thousands there and keep going back because they have been so reliable. Leave a Screwfix Direct review to help others save money with the best cashback offers around. Last checked 1 hour 13 mins ago. I've only returned one item (a pair of knee pads I'd tried on and found uncomfortable) and got a refund without quibble. We have tried pinging Screwfix website using our server and the website returned the above results. I am very sorry to hear of the issues you have encountered on this occasion. Bought a a pair of Bolle safety glasses,they were broken,called Screwfix spoke to Ben at customer services,he promptly arranged for an exchange,great service,from a fantastic customer focused retailer.It staff like Ben that make the difference as to where to shop again, when dealing with customers issues . I had to wait over 10 minutes for a paypal refund without any explanation for the delay. Three times now I’ve never had next day (they then say it can take up to 48hrs) This is then next day click and collect? If no bar is displayed for a specific time it means that the service was down and the site was offline. From power tools and work wear to cables and pipe fittings, Screwfix offers over 11,000 products available for pick up from 682 stores nationwide. Most items are available for collection very quickly. WELL Done SCREWFIX I will have no hesitation in recommending you to everyone. Created On: 30 April 2009 06:42 PM Status: Read Only : Linear: Threading: Single: Branch Just drag the text your bookmarks bar : Down Right Now? Screwfix.com has been rated 2.9 out of 5 points. Read our member's Screwfix Direct reviews and feedback. Last checked 40 secs ago. Not to worry - we still have lots of opportunities available on RateMyPlacement. 2/ The search function is poor. If screwfix.com is down for us too there is nothing you can do except waiting. Need help? I wish I could say that about every supplier I have dealt with recently! This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.) Their solution is to offer a refund once they receive the undelivered back in the depot. Is Screwfix.com down for you right now? I've never had a problem with Screwfix in returning for exchange or refund on items. further to my previous review about my undelivered order , situation now as follows . Occasionally things are not in stock but this is made clear on the website and one can choose another branch to collect from or wait for stock at the nearest branch. Trouble logging in? Last checked 2 hours 37 mins ago. Please contact sos@screwfix.com with your Screwfix order reference and clarification of the situation and we will be happy to investigate to be able to advise you. We do take all concerns seriously and appreciate all feedback. The group said it will pay the tax break back to the UK and Irish goverments Last checked 2 hours 35 mins ago. Manage your account; Submit meter readings; View your statements; View your energy usage © 2020 Trustpilot A/S. If the site is UP but you cant access the page, try one of the below solutions: Browser Related Problems. Please visit our FAQ’s page where you will find lots of self-help guides that may answer your question. If you have never shopped with Screwfix or on Screwfix.com before you will need a web account. JavaScript is required. Please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation and we will be happy to investigate this for you. If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible. Screwfix is the UK’s largest retailer of trade tool, materials and equipment. Not wanting to traipse round in lockdown I used click and collect. Reviews Leave a review Received my delivery the next day in good order. Do you represent Screwfix Direct? Check our help page for step-by-step instructions on how to change your DNS. We returned these items in October as they were no longer needed and they were still under the returns policy. They claimed I would have to go back when the toilet seat that I no longer wanted was in stock. To enable us to assist you, please contact sos@screwfix.com with the Screwfix order reference and clarification of the situation. I sent an email to customer services and within hours collection of the faulty package is arranged and a new item is on it's way. Your feedback is valued and taken very seriously. Only once has there been a problem when the wrong item was delivered but this was quickly resolved after a phone call to their customer services. All rights reserved. Screwfix have been an invaluable source during my renovation and have given brilliant service. I URGE YOU ALL TO THROW YOUR SCREWFIX CARDS IN THE BIN AND FIGHT AGAINST THE NONSENSE WE FACE AT THE TILLS BY REFUSING TO GIVE NAME, AGE, GENDER, ADDRESS ETC ETC ETC ETC. I find it very convenient. Would never use again as very deceitful with their information and have no respect for their customers time.Waited another couple of days as told item arrived in Ireland and would be with me by 6pm on 23rd dec. This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). In the DiY world many people don't use their tools enough (or know … Shop local and stay away from these chancers.Ordered Tuesday 15th with a 2 to 3 day delivery on screwfix.IE. Register now. Find Screwfix on construction.co.uk. Thank you for your positive feedback. I needed a new toilet seat as the last one had literally snapped off. Get in touch to find out how we can help you recruit the best students for your placement, internship, insight or vacation scheme opportunities. I will be very happy to pass your comments onto the Area Manager of this branch. Force a full refresh for the site. I am very sorry to hear of the issues you have encountered. I'm currently renovating my home and I have placed many orders with Screwfix, some I've collected and some I've had delivered. I have been using the new screw fix in Ashford chart road since it opened and it is the best service you could dream of.Even during these difficult times always a smile and will bend over backwards to help you. Last checked 19 mins ago. Address: Sprotbrough Road, Doncaster, South Yorkshire, DN5 8BN. On 26/10/2017 I placed an order (Order No. Please contact sos@screwfix.com with the Screwfix order reference, clearly clarifying the situation and we will be happy to investigate this for you. Such a shame as screwfix had become a great supplier of products at good prices but the hassle of trying to deal with serving staff has now driven us to Selco & Allfix. 珞珞珞珞珞珞珞珞I did an order for click and collect at my local Screwfix store, my rating for the actual navigation of the site, and the collection of the item at the store would be 3.5 to a 4. Screwfix have been an invaluable source during my renovation and have given brilliant service. It never arrived. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong. Category: Builders Merchants. I’m a plumber and there are a lot of pages in the plumbing section. Screwfix Direct currently have no jobs available. A total of 20 votes cast and 87 users reviewed the website. Server is down. Written whilst on lockdown. Screwfix Student Discount is a popular special offer for students promoted by Screwfix.Usually, it can be combine with other offers provided by screwfix.com and help you get the max discount.Now HotDeals.com collects the latest promo codes of Screwfix Student Discount, shop and start saving at Screwfix. I arrived at the store in Gorseinon a couple of hours after placing the order only to be told the item was not in stock. Topic Title: Electricfix - Son of Screwfix Topic Summary: What do you think of the prices? All you have to do is type the name of the website you want to check and a fresh site status test will be performed on the domain name in real time using our online website checker tool. They say how long the wait is likely to be (typically 24 - 48 hours). Read about their experiences and share your own! I can confirm that deliveries are made directly from our Distribution Centre. Concerns with your order? Lie after lie after lie.Don't bother sending an email to sos.at.screwfux.com because that get no reply at all. Screwfix has confirmed it will be opening a store in Oban this summer, creating 12 jobs. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. Server is up. I am very sorry to read of the issues you have encountered. 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