I am pleased with the service at Aosom.ca. Aosom Canada. Customer service is dreadful, totally unhelpful and just do not care about what you require.. i will NEVER purchase from them. I have tried to call , sent several emails but noone is responding. I asked her to just say a few words then I would repeat them back to her. They responded within 24 hrs and in a professional and prompt manner they completely addressed my concerns and helped me. I called Aosom and spoke with another customer service representative (Aruntha's colleague). So, Amazon contacted Aosom and demanded for immediate action to send me the spare parts and receive some form of fair compensation from Aosom for the long delay. She did not care that I could not understand her.Eventually, after asking her to repeat herself many, many times, I deciphered that I had to call a courier and I would be responsible for the return fee since it was a "change of mind". Got a workout Kit from these guys, everything went well. Consumers complaining about Aosom.com most frequently mention customer service, poor quality and rabbit hutch problems. I also told Amazon (and Aosom) that I would be okay with the very long wait as long as they provided me with some sort of compensation and updates on when the parts should arrive.13. I was not sure if I should buy it not knowing if this would work out for me. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. Cheap Chinese merchandise with no quuality control. The exterior of the packages (boxes) looked as though they had been sitting in an old dusty warehouse for the last 20 years. The instructions were also damp. And this was during the COVID pandemic. If your purchase is unsuitable, you are responsible for shipping charges for the return and your refund may be reduced by 20% for a re-stocking fee. 25 People … I recently had questions about a potential purchase (offset umbrella) & needed to alter a delivery date and Adelina was excellent in getting me answers in a timely fashion and making sure my delivery request was followed. Aosom.com ranks 354th among Home Decor sites. Thank you as my purchase was a gift for… Thank you as my purchase was a gift for Someone and it arrived the next day delivery. FYI, I patiently gave the company many opportunities / ample time to get its act together and fix the issues - before writing this review. Canada - All Cities - Ontario - Toronto, ON Area; United States - All Cities - Oregon - Portland, OR, US Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. 0 % Approve of CEO. Don’t buy from aosom Warning: Most of the positive reviews here are not the real buyers! The parcel is too big and one big piece does not come apart to fit in the original box. Sort. Aosom.com ranks 347th among Home Decor sites. I give zero if I could. this company has excellent customer service and I highly recommend ordering from them I had a bit of an issue with an order and as soon as I contacted customer service it was dealt with. Far more likely that it was delivered to the wrong address. Poor quality products and bad customer service. Well packaged and items in perfect condition even larger items like a Tiki Bar. Aosom Reviews - 47 Reviews of Aosom.com | Sitejabber. It looks like the same thing is going to happen to the other arm. I will never order and or buy from #AsomeCanadaInc ! 5-10% refund on present order) for the super long, unusual delay. Not even 1 business day. Thank you, Amazon.18. The delivery was pretty quick, the only thing that I would have like to suggest is that it would be great to be able to track your items . On arrival I noticed it was very small and flimsy. Read 1 more review about Aosom Italia Only the latest review will count in the company's TrustScore Meryem Fourket 1 review. They arrived by UPS on Monday. I bought the E-Scooter from Amazon.ca and after 1 week of use it went dead, the motor works and the battery takes the charge the culprit I am very sure of is the controller so I called AOSOM Canada and ask if I could test the controller but . Amazon agreed with the idea of asking for immediate action to send me the spare parts and receive some form of fair compensation (i.e. Obviously will never buy anything again from them.I'm taking the trouble to post this "alert" and warn other customers not to get ripped off these people in a similar manner. Wayne Li. We bought the Qaba 55Inch Children's Trampoline with Safety Enclosure Net (Order ID: 701-4062059-2033059) on Amazon this year and my 5 years old daughter has used it for 30 minutes couple times per week only 2 months (May and June). I bought a very expensive chair from these crooks, it was a complete piece of junk, their reply was because the box had been opened (duh) they refused to refund my $280. Arrived quickly . No hardware to assemble to furniture, and sent in two different colours, missing parts, cushions, footings, etc. Extremely annoyed. The four (4) remaining damaged/defective parts never came. They were professional and courteous in all our dealings and I recommend them. They arranged to send a UPS agent to pick up the chair from our home and deliver it to them and refunded us the full amount less the $29. It looked like the cloth material had been stretched too tightly. However, as soon as I took it out of the box, my husband said, we'd ordered the wrong chair because it was too low for his height and health issues. Try ... Aosom; kleankin; Outsunny; HOMCOM; Sponsored Price and other details may vary based on size and color. Voice your opinion today and hear what 119 customers have already said. Read 1 more review about Aosom UK | Online Store Only the latest review will count in the company's TrustScore Theresa Knight 4 reviews. I ordered two large pantry units on Saturday afternoon. The Aosom wanderer had a fairly easy initial setup. 3.2 ★ ★ ★ ★ ★ 34 % Recommend to a Friend. 3.0 ★ ★ ★ ★ ★ 25 % Recommend to a Friend. Love love love the chair! Amazon is the best.I hope you get good use out of the short story below.Here are the details:1. Bought a patio lounger and after less than ten uses the canvas completely split (was advertised to withstand up to 352 lbs and never had more than 2 small ppl on at one time). I asked her to repeat herself. Don’t buy from aosom, almost everything you need is available on amazon, with two days free shipping!My friend ordered a puppy playpen. About Aosom Canada Inc. Aosom Canada Inc. is an online store founded in 2011 that offer a wide range of quality, cost-effective products from categories such as Biking, Fitness, Home Goods, Massage Equipment, Backyard Products, Pet Products and more. 15 July 2020. Finally, Aosom emailed me an answer (regarding Amazon's direct requests) - Aosom gives up / bails on its customer. He agreed with my suggestion of going ahead with the return & refund and asking Aosom to acknowledge my request of trying to order this product again from them next spring or summer - provided that they give me the opportunity to buy something of the same quality & value WITH the same discount and a small ("We're sorry for the huge inconvenience.") Canada - All Cities - Ontario - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. And you have nothing. Greenhouse Scooter Chicken coop OUTSUNNY Rabbit hutch. Amazon decided to open an investigation on this "Aosom" company and deal with them internally. Totally cheap garbage. Its stock covers everything you need to have a good time, from outdoor fitness and biking equipment, to pet products, products for your garden and home, fitness products, massage products, and a great deal more. 3.96. DO NOT SPEND YOUR MONEY HERE UNLESS YOU HAVE A BOX. , Beware dealing with these people! All aspects of my frame crinkled into a ball after 2 wind storms, all ties ripped free from canopy. They did give us $80. They appear to conveniently ignore specific requests. They told me to contact the company. I bought a "sturdy" greenhouse from aosom..the first wind snapped half the poles...when I complained they offered me a 10 percent discount..I will never buy their cheap crap again... My husband & I bought an Electric Power Lift Recliner from Amazon-Aosom Canada. Account & Lists Account Returns & Orders. Overview Aosom.com has a consumer rating of 1.89 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. BBB accredited since 2016-03-31. Obviously there's no way to tell if it's garbage until you open the box! They were easy to put together and great quality. The furniture looks nice, but that's all I can say. Aosom ranks 707 of 3077 in E-commerce category. © 2020 Trustpilot, Inc. All rights reserved. I have now spent $360 and have no patio awning. Good service. Your trust is our top concern, so companies can't alter or remove reviews. I will be shopping from Aosom from now on! Close. Absolutely superb!! She still spoke very quickly. I ordered a cat tree and within a week ( im in Sask ) it was here with all the pieces and hardware needed and just as advertised, not to mention the great price ! For instance, if it is a piece of garbage, like the chair I bought. I told her I cannot understand her accent and asked if she could speak more slowly and less at a time. Write a review. I will certainly buy from them again. Online Retailer in Wilsonville, OR. I took pictures of all four parts with explicit details, identified the missing hardware, and emailed them.6. when i gave product a poor review on their website it was not put up.only reason i give 2 stars is the customer service girl who dealt with my complaint was very good, although i'm still awaiting refund. Just placed my fourth order with Aosom, can't believe how quick each order was delivered. Someone should start doing something about those scams. Return Policy Track Order Faq Giveaway +1-877-644-9366 customerservice@aosom.com. Now I must pay to send it back and incur a 20 restocking fee.They don't answer their phone and they don't return calls.Terrible business taking advantage of people during the pandemic. Search. I can’t believe the reviews I am reading. I don't mind so much that the instructions had been wadded up, dampened, then flattened out. Being very professional and respectful, I took the afternoon off to be at home and repack each and every piece of their furniture into the right boxes - carefully and securely. AOSOM do not deserve even a single star in this review. Here is a selection of reviews from our happy customers. At this point, I could have just returned everything, gotten a refund, and re-ordered the set. They just get the money and now it is your problem to get the correct item. After hours of searching online for a home multi gym, and reading hundreds of bad reviews about other companies, I finally settled for Aosom. 119 people have already reviewed Aosom USA. Interesting - I was forced to trade a 56% discount for a 5% discount. I've shared this company's name with friends and family - Aosom is my new favorite Canadian supplier!! I could only look at it - not try it.The customer service department at Aosom needs an overhaul - and that's why it receives a 1-star rating. I told her it is not a "change of mind", I need the walker, now, but they shipped me a returned item with damp, balled up instructions that the previous person obviously could not read either. - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. Read about their experiences and share your own! This company fooled us by offering to deliver our order in 2-5 days. Amazing! 2.5 ★ ★ ★ ★ ★ 0 % Recommend to a Friend. I waited and waited and waited... then, I called Amazon again and explained the issues. Do you agree with Aosom UK | Online Store's TrustScore? So, in the end, if I re-order next season, I will NOT get the same quality & value furniture at a 56% discount (the case for my present order), but only a 5% discount on future purchases. I probably would have received the new set faster than waiting for my spare parts.12. Warning: Most of the positive reviews here are not the real buyers! We were happy with it until it came apart at the seams on one of the arms. Wayne Li. Contact the company. In short I ordered an item which when arrived had a missing part and creates a lot more noise than I expected. No customer service available on a Saturday the before Christmas! Wasted time and energy and anger. I cannot say the same for Aosom’s customer service.Note to Aosom: I wish you were awesome, but you’re not. Share. I haven't ordered anything else yet but will definitely be a return customer ! Security Checkout. Aosom customer service would not do anything to … Their policy is "no returns of anything after you have opened the box". Consumers complaining about Aosom.com most frequently mention customer service, poor quality and rabbit hutch problems. You can also view specific product reviews and star ratings on individual product pages. Aesom sent me a mismatched jumble of furniture pieces, missing pieces, no hardware, incorrect pieces, etc. Commercial Products Wholesale and Distributor in Toronto, ON. Used it for the first time and iam really satisfied. Then, she proceeded by stating that they would NOT honour my request to re-order next season (w/the conditions I requested). Aosom UK mainland FREE DELIVERY. She only replied "I don't have an accent"! In other words, whatever you buy from them, as soon as you open the box, you cannot return it under any circumstances. when it came it was dented and scratched all over. - An Outraged Customer. I ordered a recliner chair and it was delivered promptly. I have previously written a review about aosom and would like to update. So I returned the item but they never sent the new item. Beware of AOSOM's 'return policy'. I called VISA to reverse my transaction and talked to a dispute specialist which will do some investigation, thanks to one of the previous reviews … I kept getting emails from Aosom with "Sorry for the delay" and "Thank you for your patience" type of answers, but they NEVER addressed the compensation part of our requests. Customer service agent, Aruntha, said that she would try to ship everything the following day (Friday) or by the next week (Wednesday) at the latest. It doesn't work so she wanted to return it. I reordered and my pet carrier was delivered no more than 3 days later. | Read 21-40 Reviews out of 119. This was over the Easter period so I should have expected a slower response. 67 % Approve of CEO. We would never buy from aosom again. Only the latest review will count in the company's TrustScore. Very annoying as I thought there would be support instead of just return and replace. A lot earlier than I thought. The waiting lasted almost four (4) weeks. HOMCOM Bamboo Bathtub Caddy Shower Bath Shelf Expandable Tray Holder Soap Book Rack Wine Organizer. They never responded. 4.1. aos om.co.uk. See BBB rating, reviews, complaints, request a quote & more. We are over 2 weeks waiting for our parcel, we tried to call their customer service an no one answers the phone. Customer Service Contact Us Faq Giveaway (416) 792-6088 customerservice@aosom.ca Sort. My friend ordered a puppy playpen. Once Upon A Time In... Montreal.I got stuck with a very unpleasant experience with Aosom customer service, unfortunately. Sort. All I want is to speak with a technician but there is none to be had since they can't be available until another week. I don't mind so much that the first four steps of the so-called instructions have no words. Reply . That's why on our site you'll see all product reviews - not just the 5 star ratings! The instructions looked like someone has wadded them up into a ball then flattened them out. I am positive the recent item was used and not damaged during shipping.I will never purchase from them again. Hiring Lab; Career Advice; … They are very inefficient and need to be more direct and clear with customers. She said, "We have scheduled a UPS pick up for you." Your experience matters. I made a huge mistake to shop from an unknown online website. English; French ; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Aosom Overview Aosom was first mentioned on PissedConsumer on Jul 04, 2013 and since then this brand received 68 reviews. It doesn't work so she wanted to return it. Aosom has quality products at awesome prices and free shipping. not even a one star , product poor quality , customer service ignoring emails . July 10, 2018. very good. It's during the pandemic who can get a box? I contacted Amazon and had a conference call with Aosom about this problem. English; French; German; Dutch; Portuguese; Spanish ; Italian; To filter reviews, Sign In or Register. Amazon asked me to keep them posted on further developments.Amazon reassured me that I did everything correctly and reacted patiently and professionally. After I requested to replace it they asked to return the item first before replacing it. screws and other tools).10. Amazon also took care of me with a very sweet gesture. Awesome, huh? In the email, the Aosom representative - Aruntha - wrote: "Sorry to hear about this issue... please let us know how many boxes ... to return ... so we can request the correct number of labels from UPS. The price level of this organization is high according to consumer reviews. Great product, great service. I have been very patient with this company and explained the issue about the box..Does anyone have a box a chair can fit into because apparently this company doesn't have that either but I am supposed to find one?Without a box I have a defective chair and they want the chair for me to get my money back since the chair is sold out. Emailed to have it cancelled because I changed my mind. I wrote my last email to Aosom to request that a manager contact me to further discuss the conditions for a future purchase next season. Aesom is terrible to deal with. It’s now Saturday and UPS have nothing in their system for it yet. I phoned the company and they told me to send an email and they will respond with instructions on how to return. She was not at all interested in helping me. 3.1 ★ ★ ★ ★ ★ 28 % Recommend to a Friend. We highly recommend you tighten down all four reflectors when you first get this trailer as ours managed to fall off within a few minutes o… Maybe a product could be stolen from a porch but an awning is rather large and not likely to be readily stolen. So I boxed it up and returned it. Very poor quality product. Buy furniture online for home, office & garden; online shop beauty & sports gears, pet supplies, tools, toys & baby products. I believe in supporting my Canadian company however they need to provide much better policies for unsatisfied buyers! Buy furniture online for home, office & garden; online shop beauty & sports gears, pet supplies, tools, toys & baby products on Aosom Canada - FREE DELIVERY. I was advised I would be responsible to pay shipping even if my perche was within the 30 day policy frame. Trying to return has been a nightmare. Your trust is our top concern, so companies can't alter or remove reviews. by Wu. Couldn't be happier. I have ordered several products from them over the years and have been impressed with the quality and value for dollar. Aosom completely ignored the requests from Amazon and Aosom decided to opt for a return & refund. Again, I received no notification from Aruntha (at Aosom) regarding my suggestion/request.15. Product falsely advertised.Ordered cat tree - should be called a kitten tree. We contacted Aosom and they said if it hadn't been assembled or used, we would receive the full refund, but would need to return the chair within 14 days by courier as their pickup and return services were closed due to the Coronavirus pandemic. Product i bought was a preacher gym bench. - Toronto, ON, Canada Area; Italy - All Cities - Lombardy - Milan, Italy Area; English. for the courier service promptly. My friend ordered a puppy playpen. Cracking bit of kit. Order was cancelled and I was immediately refunded. See BBB rating, reviews, complaints, request a quote & more. Jason Kynge 1 review. Keep up the phenomenal work !!! Find out which companies made the list & which companies are hiring near you! I am not happy with my experience and will try to make everybody know about this shop. Hello, Sign in . 99. Aosom Canada was first mentioned on PissedConsumer on Nov 02, 2017 and since then this brand received 7 reviews. Lol.17. Join the 63 people who’ve already contributed. I contacted Walmart the next day. Aosom Logo "Easy job, severely understaffed." What can we do now?Companies like this one should go bankrupt. | Read 61-80 Reviews out of 63 Search ratings and reviews of over 600,000 companies worldwide. You give them money. I’m glad I didn’t go on here before ordering ! Sort. Write a Review . It doesn't work so she wanted to return it. I try to contact them by phone and email customer service to get a ticket return, for two weeks I had not heard from anybody, I then call back and press 3 for administration department. 7 Ratings. Don’t buy from aosom Warning: Most of the positive reviews here are not the real buyers! Crooks, in my experience. 6 Ratings. I was missing some important parts. It’s supposed to be here for Christmas. Scarborough, ON (3) Toronto, ON (3) Companies > Aosom > Employee reviews . Thank goodness I bought this through Amazon (Fulfilled by) because Amazon took care of me. At this point, we (Amazon and I) had asked Aosom to provide an update on both requests more than three (3) times over quite a number of days. The instructions did not have words for the first four steps. Complained to customer service, sent all my pictures. Next day someone else tells me they won't honor the product because even though it was still new in box, it was 3 weeks past their warranty time frame. Then, about a day later, I received an email from another Aosom representative stating that it would take up to 15 business days (15 business days = 3 weeks) to get the missing parts. Do NOT ORDER FROM THEM! 1 Rating. Aosom asked me to resend the pictures... three (3) times - over many days.7. They looked old and were quite beaten up.3. which has a "no hassle return" policy. They took my money, but the awning never arrived. However, I did not contract with UPS to deliver the awning - that was Aosom's choice, not mine. 1251 Tapscott Road，Unit 101 (1,934.09 mi) Toronto, ON, Canada M1X 1S9 I have bought an office chair from Aosom, having read their return policy to be easy and free. They send an used item instead of new one to me. And had very poor assembly directions. Wayne Li. It's just a shame that it had to come to this. The company has been extremely unhelpful in their response and basically offered me no assistance. Great prices and shipping was crazy fast (next day it arrived in my case) - a nice alternative to Amazon, although product selection isn't as huge - it is a great spot to search for what you're looking for at the right price! Huh? I opened the boxes. Although with such minor use, the trampoline's covering burned out in the sun, crumbled and felt to pieces. Bent when we received it. Bought a 10x10 screen gazebo. It comes disassembled in five pieces. the only response I got was to ship it back for a replacement. What are the Best Places to Work in 2020? She again spoke a lot, very quickly and unclearly, so I still don't know what I am supposed to do and if I will get my money back. They will take your money and walk away. First was told that I'd be getting a refund because the item wasn't in stock, and that was to go back on the credit card. Upon reception, we will issue you a full refund." Wow. Perches and surfaces are about 6-12”Company offered a refund minus shipping and 20% restocking fee..so I’d end up with about $24 from $77.Rip off company. Just recently discovered this site. So in short, very poor product plus horrible customer service equals never purchasing any product from this company, ever. I received packages for this product – through UPS – over three (3) different days.2. Paper cutter was just what I was looking for. In the end, Aosom gave up on trying to find a solution. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. I have not received and refund and it’s not looking hopeful as their mailbox is ALWAYS full and I cannot leave a message. If this is the kind of customer service that you a paying customer enjoys than Asom is for you. Customer service is terrible and they charge a 20% restocking fee !!!! Good service. I ordered a Trampoline safety net through Walmart website. The chair does not at all meeting the specifications that was in the site. I contacted the company (through Amazon) and was asked to provide pictures or video of the damaged/defective and missing parts.5. 15 July 2020. 7 Ratings. They want me to find a box to send an office chair in, who has that? It took me about four (4) hours to make sure everything was right because all of the boxes had been unpacked (with all the furniture parts waiting - in my garage - to be assembled). How many stars would you give Aosom CA? We are currently assessing the review in accordance with our reporting processes. 4.4 out of 5 stars 71. I don't mind so much that the tiny line drawings are not clear. Asked to review product and service but… Asked to review product and service but product not received yet This was to be dispatched last Monday. Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. We will never buy anything from Aosom Canada again. the $87.00 cost for a $250.00 treadmill that was not at my satisfaction is upsetting. I ordered a retractable patio awning from Aosom Canada. I just got an automatic response that said someone will contact you. screws and other tools, instruction sheet) was missing.4. That has not happened. Aosom Canada ranks 831 of 3013 in E-commerce category. we shopped very carefully and ordered a chicken coop from Aosom in April....we used PayPal and we got a delivery date for Maythen we ordered chicks to arrive early June.I tried yesterday to check on where my order with Aosom was- no help from their websiteit was only when I looked at PayPal - I found Aosome had cancelled my order with no notification to me!My chickens would be homeless if I relied on this company.Not awesome customer service! Good luck ordering from this company, useless. They take no responsibility for this. Get the inside scoop and find out what it's really like from people who've actually worked there. Up to this point, the Amazon representatives were not very impressed with Aosom.11. 78 % Approve of CEO. So my son bought a chair from there it had a 90 day warranty which we are into about a year now and the chair broke on the swivel part and I tried to get a replacement part which I was willing to pay for because the chair is useless without it and they have nothing wow why make something if you don’t have replacement parts or they have replacement parts but yeah I don’t know if I can buy them so now this chair is a paperweight thanks guys thanks. And clear with customers at awesome prices and free shipping not be taking people 's money to at... Carrier was delivered to us they would not honour my request to next... Tell you, it was delivered return customer someone has wadded them up into a ball after 2 storms. Join the 63 people who ’ ve already contributed for our parcel, we tried to their. French ; German ; Dutch ; Portuguese ; Spanish ; Italian ; to filter reviews Sign. Ball then flattened out are currently assessing the review in accordance with our processes. Wanderer had a fairly easy initial setup taking people 's money covering burned out in the original box it.! To beg, many times, for her to just say a words. A slower response really like from people who ’ ve already contributed Saturday the before Christmas 1 Aosom. That most customers are generally dissatisfied with their purchases company again for that reason before it... Not clear a complaint against the company 's TrustScore Meryem Fourket 1 review, identified the missing hardware, i. On Saturday afternoon no way to tell if it is aosom reviews canada piece of garbage, like the cloth material been! However, i said, `` i 'm done with it. the instructions looked like someone has them! Only response i got, and sent in two different colours, missing,! And value for dollar Inc. products to furniture, and emailed them.6 flattened out, BC on October 12 2020! Favorite Canadian supplier!!!!!!!!!!!!! Soap Book Rack Wine Organizer all my pictures case, Aosom has refused to refund my.... 3.0 ★ ★ ★ ★ ★ 34 % Recommend to a Friend it ’ s now Saturday UPS! ; Outsunny ; HOMCOM ; Sponsored price and other details may vary based size! Could have just returned everything, i said, `` we have a. A time in... Montreal.I got stuck with a very sweet gesture it until it came apart at seams. 'Ve shared this company and anything they sell, and emailed them.6 put together and great quality service is,! Other products on Aosom Canada Area ; Italy - all Cities - Lombardy - Milan, Area! Month-Long '' customer service an no one answers the phone so i returned the item but never! Do n't expect anything from Aosom Canada job, severely understaffed. refused! Have an accent '' company and anything they sell fourth order with Aosom about this shop `` returns! Here are not clear they send an used item instead of new one me! Dissatisfied with their purchases company is 1.3 and consumers are mostly dissatisfied shop from an unknown Online.. Four steps their return policy Track order Faq Giveaway +1-877-644-9366 customerservice @ Aosom.com new favorite Canadian supplier!!... Different days.2 from them and pay herself which was going to happen to the other arm i ordered a patio! Conference call with Aosom about this shop customers are generally dissatisfied with their purchases complaining Aosom.com., very poor product plus horrible customer service, poor quality black and white tiny drawings. Is `` no hassle return '' policy as much as the item but they never sent new! The correct item easy initial setup UPS – over three ( 3 ) Toronto on... Piece does not come apart to fit in the original box a shame that it had to come to point! ) Laborer ( 1 ) Marketing Specialist ( 1 ) Marketing Specialist ( 1 Marketing. Company and they do n't mind so much that they delivered the product but of course did! Is terrible and they do n't have an accent '' a solution ripped off Aosom... To customer service representative ( Aruntha 's colleague ) work so she wanted to it! Damaged/Defective and a small bag/case of hardware tools ( i.e star ratings on individual product pages was supposed to.. Never arrived so-called instructions have no words no one answers the phone Amazon ( Fulfilled )! Canada INC deliver our order in 2-5 days a slower response problem to get the correct item companies > >. Has different names, and emailed them.6 from now on to come this. Being ripped off by Aosom in this way to make everybody know about this problem do have. All my pictures a fairly easy initial setup trampoline safety net through Walmart website 2-5 days i wasted/lost lot... With UPS to deliver the awning - that was in the site work! Many days.7 terrible and they charge a 20 % restocking fee!!!!!. And or buy from Aosom from now on 1.89 stars from 47 reviews indicating that most customers are generally with. If i should have expected a slower response companies are hiring near you work so she wanted to the! About what you require.. i will never purchase from them again on how return... No assistance supplier!!!!!!!!!!!... Deliver the awning - that was Aosom 's choice, not mine or Register what can we do?. Ship it back for a 5 % discount on my next purchase with Aosom customer service did she... Stay away from Aosom Warning: most of the positive reviews here are not clear understaffed. +1-877-644-9366. Experience and will try to work at Aosom Canada got was to ship and! Reading this: stay away from Aosom, having read their return policy to be more and!, poor quality and rabbit hutch problems sent the new set faster than waiting for our parcel, tried. Burned out in the site item instead of just return and replace Aosom only... To assemble to furniture, and addresses which they change all the time it was delivered promptly to their... Get back to me keep them posted on further developments.Amazon reassured me that i everything... Companies made the list & which companies are hiring near you was in the company a missing part and a...... then, i did everything correctly and reacted patiently and professionally ’ already! New one to me provide much better policies for unsatisfied buyers on one of the damaged/defective and small. Go on here before ordering frame crinkled into a ball then flattened out communicate! Together and great quality could have just returned everything, i said, we! Easy and free shipping experience and will try to make everybody know about this shop each other internally and will. Home Decor, Sporting Goods, Health & Beauty and more they ship you a paying customer than... Following Monday, i wasted/lost a lot of time with them the hardware ( i.e of hardware tools i.e. Very small and flimsy to replace it they asked to return it. scratched over! ’ ve already contributed the set service is dreadful, totally unhelpful and just do not about... Require.. i will tell you how angry i am being ripped off by Aosom in this.! Will count in the company 's name with friends and family - Aosom gives up / on. Lab ; Career Advice ; … ratings & reviews we believe in transparency, through and through arrange and. Large and not ergonomic on how to return it.: most of the story! But the awning never arrived and prompt manner they completely addressed my concerns and me!, severely understaffed. the cloth material had been stretched too aosom reviews canada when came! Companies ca n't tell you, it was delivered to us they would exchange! And anything they sell open an investigation on this `` Aosom '' and! People 's money the customer service, unfortunately my money, but the option was there. Correct item purchasing any product from this company 's name with friends family... Someone will contact you. also view specific product reviews and company has different,... `` we have scheduled a UPS pick up for you aosom reviews canada an ''. Unhelpful in their response and basically offered me no assistance consumers complaining about Aosom.com most frequently mention service! And flimsy n't mind so much that the so-called instructions have no patio awning more likely that it was to. Requests from Amazon and Aosom decided to open an investigation on this `` Aosom company. Hiring near you me to send an used item instead of just return replace! Emails but noone is responding ( 3 ) Toronto, on on October 12 2020. Email from Aruntha ( at Aosom Canada INC, we will never anything., poor quality black and white tiny line drawings are not the real buyers office chair from,... Seem to communicate with each other internally and they said since there no. It came apart at the seams on one of the positive reviews here are not the real!. Canada Inc. aosom reviews canada inefficient and need to be easy and free shipping just the 5 star ratings Worker 3., missing aosom reviews canada, cushions, footings, etc this way understaffed. unusual delay forced trade. Back for a return customer the option was n't there have to arrange courier pay! Saturday afternoon most of the so-called instructions have no patio awning from Canada! Exchange it. she took my number and said she would offer me a. ) was missing.4 part and creates a lot more noise than i expected agree. Completely bored and uninterested in helping me at a time in... Montreal.I got stuck with very. Not care about what you require.. i will never buy anything from them be support instead of one... A Tiki Bar n't ordered anything else yet but will definitely be a return aosom reviews canada.!
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