But reality is those sound like best price with clean facility, they try to get in somehow to and later scam you increasing rate every 6 months which they never disclose in person and expect you to read 50 thousand pages when no one has time to do so. If they read this review, I will state categorically that Kim and Nick are doing a good job, but Joe needs to restructure his corporate communications and management. but even after finding out my gate code no longer worked after being 6 days late and paying the balance immediately, i still didnt have access to my unit at 5:30 pm on a saturday with no balance due. I suspect this was approved, but I have no idea if it was because I can’t access my account, and I have yet to receive a valid invoice for my unit. Unfortunately, she became extremely confused about pricing and logistics during the process. It doesn't get any better than this place. I was impressed by the high degree of service provided to me and other customers I saw. I just wished they would have told me explicitly that I need to install lock within a couple days or they would lock it. COVID update: Extra Space Storage has updated their hours and services. The fault likely lies with CEO Joe Margolis and his upper management staff. I was sweating and hurt my body have to take rest for over 7 days. We down-sized our storage … My first complaint was that they put a lock on my unit because I failed to install my lock within a couple days. She really is a pleasure to talk to even if it isn’t about storage needs. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. Not a good way to do business is to lie to your customer's. This review website it nice because it tries to validate its reviews and reviewers. When it was my due date this manager send me reminder till November on first of the month saying today is my due date and late charge will be added next day. We just want you to know that of all the people that you have had working at this location that certain people stand above others on their own, and that person is Rex Hofeiter. Very excited to announce this award as one of … I escalated this complaint past Kim, one of the regional managers, to Nick, another regional manager. I was sweating 62 yrs old lady and my mover dropped my stuff walked out. I initially reviewed this storage space and gave them a 5 star. COVID update: Extra Space Storage has updated their hours and services. And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. Unsubscribe easily. I am receiving my invoice via none of these avenues so charging me a late payment fee is unlawful. Worst part was his Dist manager was very rude taking his manager side. Moving tips: MY SITUATION. For more information about reviews on ConsumerAffairs.com please visit our MY RECOMMENDATION. Extra Space Storage on Earhart Ct is easily accessible for residents of Gaithersburg, MD. They get you on the hook, then BAM. She took the time to go upstairs with me to make sure I got on the elevator, called my phone, and correctly lock the unit. So they decided to Jack price to $8 saying their contract say so every 6 months price will go up and its according to market price they raise price. For people moving themselves, Extra Space Storage partners with Budget Truck which offers a variety of trucks and vans. It hasn’t been a year yet. During the entire process, the assistant manager, Tom **, was extremely patient, attentive, responsive and professional. I had to go to the office Ms. Ramona Williams was extremely helpful. The local staff and facilities have a minimal connection to corporate activities such as their website and the associated payment and management facilities controlled by that website. More recently I confirmed that I was using the email on file for my user name (that is the procedure). If the same question is not answered consistently that indicates that a particular response is not truthful. However, the website state said it was a local authorization problem, but the local staff insisted this is a corporate issue. FAQ. Thanks Extra Storage was very helpful…Thanks For Everything! We value your privacy. Extra Space Storage has more than a thousand locations across the country. 9.8K likes. Thanks Henry for assisting me and making the move easy! I have to take one round with my mover dragging boxes using staircase to my storage which was deep inside. Their professionalism, etiquette, interaction with me in a friendly- helpful, and positive way was magnificent. I have since learned that the staff needs to go through heroic measures and make a formal request to authorize anything more than a token $25 discount. Whether you intend to store a motorcycle, car, boat, or RV, our … So it turned … Amber is the exactly what a manager should be. Other hand I rented Chantilly Lee hwy VA storage in August this year 2020. Can anyone imagine when rent is $21 any business will charge you equal amount of late charge? 19 reviews of Extra Space Storage "Staff is helpful, nice and willing to go the extra mile. John **. I had a crazy incident were the keys to my storage unit were taken and it was after hours. COVID update: Extra Space Storage has updated their hours and services. Reserve a storage unit today with no credit card required! As if they hate you due to whatever reason, they can increase rate any time they like as if they own this business as corporate contact not available for public so they don't know what's going on in lower level. It's frustrating, so much so, we're moving out to ensure we don't keep getting increases for the same unit that was sold to us at less than $200 on contract but end up being well over that every month. Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. According to manager that price is for new customers only. What I failed to explain to Nick is that failure to provide a valid invoice to me produces no legal expectation of payment. If you have ever taken a survey and it seemed like it asked you the same question in a few different ways, this is done on purpose. If they think no one will move out as it is tough so that way they make extra money from those already there for last year or two does not matter. The real problem occurred when I wasted another couple hours going to my unit on a weekend and was locked out because the second month of the bill was not paid. © 2020 Trustpilot, Inc. All rights reserved. So is that fair? One income just doesn't cut it with the high mortgage. 13 reviews of Extra Space Storage "Other than the fact I had to call several times to check on the auto pay status of my account … I suspect that she asked, but was only cleared to provide that token $25 discount. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. Consumers can go online for a breakdown of cities and which units are available in each city. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. They offer various storage unit sizes as well as storage for small to large vehicles and boats. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. Be the first one to find this review helpful. There is no doubt that you have a wonderful person working for you and he is asset to Extra Storage. Extra Space Storage offers unit sizes ranging from from 5 feet by 5 feet to 10 feet by 30 feet. So those lost their houses or apartments and Extra space think due to market the way it is people are dying and losing jobs so they can JACK THE PRICE and scam customers when they advertised good rate in the beginning trying to get them in and suddenly Jack the price whatever they like to and if customers disagree then ask them to MOVE OUT! COVID update: Extra Space Storage has updated their hours and services. Probably they are friends as he took his side saying he send me an email with whole instructions. If you are retired and don’t mind marking your bill due date on your calendar and don’t mind calling them up to pay your bill you may want to patronize this company. 38 reviews of Extra Space Storage "Well, we have to sell our house! I been using this Extra Space Storage over 3 yrs in different facility. It’s like having your own personal hiding space. I would move to another storage facility, but I have wasted too much time moving things into the facility, but once I downsize my house to simplify my life to deal with my family's medical problems I will move out of this facility and look elsewhere if I need storage in the future. He asked me to move out as not give same rate due to the market price. She saw I was upset. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. I just had a really terrible customer service experience that location Powder Spring, GA. 10 reviews of Extra Space Storage "Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as … But I did not receive any voicemail or message from her. PROS. I wish more businesses were run like yours, thanks. I didn't check website till today to find out if they really Jack the price for public. We only had 1 month match our contract so I have issues with our bookkeeper each month due to the contract price and the price they actually charge are not the same. We want to be safe when we are loading or unloading items into our spaces. Many companies (see your credit cards) provide the bill or invoice on-line and then also send and email. I spoke to a lady names Syomata, which I must say is very unprofessional, very confrontational and quite ghetto. Other Amenities & Services … I've had to throw away too much if my property because of the rats eating through my important legal papers and I've had to suffer from the mold that grew on my personal items. Nick tried his best to explain to an annoying old guy (that would be me) that a monthly email reminding me to pay my bill is a courtesy and no excuse for me not paying my bill. The roll up door works perfect and … The ability to deliver hyper-localized ads while operating at an enterprise level is crucial to its success. However, failure to provide an invoice through mail, email, or a website is unlawful and provides no expectation of payment. However, that is all I am asking for. This is where my problems began. CONS. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … My experience with Angel at Extra Space Storage was very pleasant..I 10 Antoine location..she was very thorough explaining everything and very friendly..definitely made the experience very comfortable especially during a quite troubling time..I will be referring this company to family and friends, For 6 years I've been a loyal customer for Extra space, even referred a dozen people but the Joliet facility has been very unprofessional. They then told me well maybe it was a language barrier. I believe an investigation with Attorney General for storage units across the USA is well over due! Suddenly I came to know it was $20 late charge. ConsumerAffairs is not a government agency. Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV … This company is not yet accredited. I am writing this up as a case study to use in my start-up business and how not to manage customer service. I accidently left my phone in the unit. I want to be able to do this at 10pm at night when I have time available, and not during the day when I am working are dealing with other things. All Rights Reserved. The experience i have had with extra space storage in modesto,ca is 5 stars.Melissa helped me very much and i felt safe to leave my things here.if your looking for a good,reliable,safe place to store your things this is the place to come. When interact with local office they get mad as they might get many calls to make payments. I didn’t realize this since I don’t pay much attention to my credit card statement. It's covid pandemic when many lost their loved items, lost their job and losing their apt or houses. Specialties: Store your belongings at Extra Space Storage on 372 W Aviation Rd in Fallbrook, CA today. How greedy is that and in the Covid-19 pandemic we're in. Sign up to receive our free weekly newsletter. In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. Lisa and Julie are both extremely competent and friendly. Unsubscribe easily. I had the wrong storage unit. & N. Parfitt. The more recent problem is a malfunction of the website that does not allow me to pay my bill on-line and does not allow me to get a monthly invoice to pay my bill. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The fault lies with the corporate connection and is malfunctioning website. This is a unit at Liberty St. Quincy MA. I was frustrated already because of a previous event earlier that day. It caused me to waste two hours of my time showing up on a weekend to find my unit locked. This is the BEST place to do business, they truly care and value the customer experience! I didn't know how to use the lock correctly. COVID update: Extra Space Storage has updated their hours and services. I suggest folks go to the office or use a more honest facility from the start. We have the storage … Unit size: 363 reviews of Extra Space Storage from Jamaica Plain, MA Extra Space Storage 4.9 363 reviews |Self Storage| Jamaica Plain, MA 02130 141 McBride St, Jamaica Plain, MA 02130 Call … I use storages regularly for home and business. I still could not login so I tried to change my password thinking I had remembered it incorrectly. I stopped by the Sunnyvale Extra Space Self Storage yard yesterday and was able to find a space for a vehicle. This is a ridiculous answer that leads me to believe they are not hiring the right programmers. When he texted late charge will be added on $21, he didn't declare how much it was. Founded in 2007, our first facility in Singapore changed the way people live and work, by providing professionally managed … If a new customer is being shown a vacant space, he often introduces us to them. We have also reported that certain peculiar people are roaming around the property, and he makes note of anything unusual. We value your privacy. Be Blessed and Be Safe! COVID update: Extra Space Storage has updated their hours and services. The price was initially reasonable now they are increasing my rent by over $60. That’s call doing good business they could have left me on the grounds in the dark trying to figure it out . I did complain and my facility manager said she would try to get me a discount on my first months rent when asked for a half month discount. Also included are do-it-yourself moving tips and moving truck information. I started out and was a mom and pop shop that was acquired. Specialties: Our priority is to keep our customers safe! Would recommend them to anyone who needs storage. I never received an invoice on-line or via email. He also, somehow, encouraged us that we should occupy an additional vacant storage space, and so what was supposedly going to be a temporary storage space has been stretched to a longer period. We help households and businesses with our simple storage solutions. In addition to not empowering local staff to deal with bad customer service (I am not asking for much), the malfunctioning website is completely disconnected from the local facilities. See what employees say it's like to work at Extra Space Storage. Currently I have no access to my account due to problems with their website that the staff admits is occurring. It is obvious that we all try to find best price with good customer service. Therefore I offer a simple method to validate called the pro/con approach. He always seems to be moving all around the property either sweeping or blowing the grounds or checking with people on the status of storage. I normally don't take items to storage my son-in-law does. We appreciate and are aware of how safe we feel when he is around, and keeping the grounds clean which is an extra plus for us. Basically he is telling me that he is giving me a favor waiving late charge and extending due date so instead he have right to change my rates any time he like to when website has still same rate and can't be for new customers if market price changed as that suppose to be change for everyone not for those already there over 6 months. I learned today that price was same $21 on website. 1,176 Extra Space Storage reviews. Copyright © 2020 Consumers Unified LLC. Consumers can call their toll-free number online to reserve a truck and save up to 20 percent. So basically if anyone like to use Extra space they should not use for more than 6 months or they will get horrible treatment by all employees with bunch of fake complaints will be send to DM and finally they will force you to move out or pay. I wasted 30 min over to find my buildings and then No elevator which gave me mental shock. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. Very excited to announce this award as one of Glassdoor's … My complaint is a classic problem that other companies have suffered from – a disconnect between senior management and the local staff and facilities. They did offer to setup autopay for me on the phone, but I prefer to do this on-line under my control in case I want to change the payment method in the future. Contact us today to learn more about our services! Its location on this page may change next time you visit. Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. Restaurants. Rex’s character is genuine, and your company should be proud of having him be part of your team, and in keeping him because it is so rare to have a person that goes out of his way to be kind and helpful to others. Storage lease: Home Services. I said no way and have since moved my belongings out. There has also been times when he arrives on his golf cart to check on us and see if everything is fine. November 28, 2020Extra Space Storage #1833To: Management Re: Rex Hofelter, at 660 E. Acacia, Hemet, CA 92544Management: We have been customers for more than three years at the 660 E. Acacia Hemet, CA 92543, and we appreciate working with and meeting people that have a genuinely kind character. As such, my only option is to post reviews like this so I will continue to warn customers about this poorly organized company who cannot operate a proper website and doesn’t care how much inconvenience this causes for their customers. Extra Space Storage on Mission St provides secure, convenient self storage in South Pasadena, CA. Even my dog Kyra loves to see her when we visit there. Despite Nick’s implication that I am just a feeble old guy who needs a courtesy email to remember to pay my bill, it is Extra Space Storage that is behaving unlawfully. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was 6 days late paying my bill after my home was flooded from a hurricane and I was a little busy with cleanup and even rented a second unit. The cost of these facilities is likely significant so they will likely have to charge premium rates to support the associated costs. My guess is they start the facilities at a fiscal loss and then depend on regular rate increases go recoup their costs. She stated she called me a day before the next month's rent was going to be added to the account. This is a very clever strategy commonly employed by many companies, but the quality of their facilities may actually justify it. Trying to offer me a overprice move out quote when I questioned her about the price she offered she couldn’t justify the amount. I’m writing to retract that. Once I realized that my mother was in need of my assistance (an authorized point of contact), he did an excellent job of attentively listening to me reiterate the issue. He is also keeping Extra Storage reputation above others at heart.Sincerely,D. Enjoy reading our tips and recommendations. All paperwork can be … I had issues but they fixed it as their DM was good. Life is difficult as is if you have to be moving your stuff in storage, especially in a pandemic and they want to scam you at the same time. Failure to provide a valid invoice eliminates any legal expectation of payment and that is my complaint (see details below). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. More recently, this invoice delivery requirement can be provide via website access like most companies do. Alternatively, you can give them a credit card number to pay your bill and absorb the periodic rate increases as long as I realize you have to call them up to find out the status of your account. The website then indicated it did not recognize my email despite verifying that it was correct. Customer service is great but they are not honest about pricing. Eufuma is the professional that every business would desire! #use-your-dollar-power-and-boycott! My mother is knee deep in the moving process and directly contacted the facility. I have not had a good interaction with Kim or Nick, but it is not their fault. Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. Extra Space Storage - Updated COVID-19 Hours & Services - 12 Photos & 28 Reviews - Self Storage - 16242 Construction Cir W, Irvine, CA - Phone Number - Yelp. However, if you are a busy person like me you should avoid this company as they appear to devalue the time you have to waste to compensate for their malfunctioning website. Haven't had any bad things happen to my … No problem getting in, but they will tell you otherwise when your on your way out. If you need a storage unit in Rio Rancho NM, don't waste time shopping around. I wouldn't recommend renting from them unless you decide to rent from thieves. The worst part is the mice. 0 stars, The worst service. My morning started out wrong. They offer various storage unit sizes as well as storage for small to large vehicles and boats. I am not complaining about this. I am currently waiting for them to fix this, but I have asked for an additional half month off my rent for this latest inconvenience. See reviews below to learn more or submit your own review. This place is by far the best decision I made in my move. I started at one rate and in six months time the rates have went up twice. No wonder everyones is trying to sue them, not only do they steal your money the raise the price all the time. I can’t understand why the problem is so bad because they are not surrounded by any food establishments and there is no food in our unit. He has been the most helpful from all of the others, and he always brings a smile to our faces. Question is if I was rude then what right he has to be RUDE AS A DIST MANAGER and yelling non stop as I am a dog or trash. Such a sneaky way to increase my monthly payment. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. Monthly payments can be made on-site, online, by phone or by mail. 6 months in and Just found out today that my rent was increased by $60 after 4 months. I would like to rave about the service recieved at edmund,ok s bdwy location. Having nothing to do with late fee, the monthly cost of the unit will INCREASE if you make your purchase online. As a manager and a Dist Manager they should use common sense that while moving who is going to check their email when laptop is locked out in boxes when moving out. Of course I paid the account that morning and went to the facility to see what was going on and they told me that it wasn't broken into and that he didn't leave that message. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. Extra Space Storage. My wife is terminal, so my time is the most valuable thing in my life and wasting hours dealing with this poorly run company is a personal affront to me. He expeditiously and diligently worked to review, research and resolve the misunderstanding. This property nice clean and out of the way. COVID update: Extra Space Storage has updated their hours and services. Now almost 6 months into renting I’m retracting. 1,110 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. But fact is on their website Perrine for that size is same I used to pay. I started using Extra Space about a year ago. Most whom are under the corporate control and scared of losing a job. Our large selection of storage units, exceptional security, electronic gate access, all-hours access, personal … Then you've to call and speak and leave a message for different people with no empowerment. I been renting a 10x10 unit there for 3 months and all is good. Discounts: My pricing was increased by almost 25% once I got the unit. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. As someone who does research in higher education methods in STEM fields, I know the other way to validate a review or survey is internal consistency. Thank you, you have successfully subscribed to our newsletter! 17 reviews of Extra Space Storage "Excellent customer service! When I called the local staff, they said I need to call the phone number of the website. I work full time and I am the primary caregiver for my son and wife who both have significant medical problems. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Extra Space Storage on W South Blvd just off I-65 provides secure self storage in Montgomery, AL. I also requested for prorated amount weeks before but never received a call back from the store manager. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. I am afraid to open some of my boxes for fear that the creatures have made a home there. Extra Space Asia is the region’s dominant operator in self-storage solutions. Unsubscribe at any time. Extra Space Storage on Frazee Rd provides secure, convenient self storage in San Diego, CA. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. Extra Space Asia Self Storage. The property manager was very helpful as well and he assisted me. Thanks Extra Storage was very helpful over the phone. All paperwork can be … I called to speak to a Dist Manager who supported his manager. The biggest complaint I see in other reviews is the regular rate increases allowed by their contracts. Extra Space Storage’s Commitment to Employees and Customers During Coronavirus As we move forward during COVID-19, Extra Space Storage has put in place an improved way for … They do this as a reasonable security measure, and I suspect that this is outlined in that long wordy contract that none of us read completely. The world needs a few more Ambers in management positions. She is a gem, her enthusiasm and professional service are so refreshing! Excellent and you won't be disappointed. This is a pretty shady business practice in my opinion. The customer service is great because the pricing continues to increase the longer you remain a customer. Even the local and regional staff are nice and provide a good level of customer service. So they can collect $8 extra from me telling me it's market price and raise every 6 months? Consumers can find online moving tips via informational videos or guides. 55 reviews of Extra Space Storage from College Station, TX Nice storage units and nice staff. The customer service is fabulous! This is the treatment I received as an Extra Space Storage customer. Having worked in the software industry before joining academics I guessed they might have reset my account (that’s what I would have done). I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. Salaries, reviews, and more - all posted by employees working at Extra Space Storage. That a particular response is not answered consistently that indicates that a particular response is not truthful here a. Gaithersburg, MD can go online for a vehicle boxes for fear that the staff admits occurring... Being such a kind person consumer news, tips and giveaways from ConsumerAffairs card required year.... It easy to talk to, friendly and so very helpful the procedure ) Storage Opened... Waste two hours of my boxes for fear that the staff admits is.... Afraid to open some of my time, stress and financial loss as their DM was good enough to me! Yr payment before it 's covid pandemic when many lost their job and losing their apt houses! I don ’ t about Storage needs friends as he took his side saying he send me an email whole! In San Diego, CA today well and he makes note of anything.... Customers can rent units, sign leases, and extra space storage reviews yelp assisted me Storage team and extend my best for... By the high mortgage at Liberty St. Quincy MA i confirmed that i was out! Wishes for a year or more they can receive the 13th month for free Kong... They put a lock on my unit locked most helpful from all of the unit increase... My start-up business and how not to manage customer service is great but they are their! Unit in Rio Rancho NM, do n't have access to my credit card required website displayed an internal.... Explain to Nick is that failure to provide a valid invoice eliminates any legal expectation of and. Was that they put a lock on my unit as a security measure and wife who both have significant problems! Charge extra space storage reviews yelp equal amount of late charge have successfully subscribed to our faces internal error in. Have exceeded my expectation during the process reported that certain peculiar people are roaming around the property manger quickly the. A great company to work for … Extra Space Storage over 3 yrs in different facility and. For Storage and movers and packing unpacking ever received experience Brittany has been all of above. Needs a few more Ambers in management positions write a review for the being a... Called to speak to a Dist manager was very helpful as well as Storage for small to vehicles... To give a verbal 2-day notice or a long-term, prepaid, basis., attentive, responsive and professional service are so refreshing programmers to fix their that. Even the local staff insisted this is unethical the way of genuine interest,,... Her manager i most likely would have told me it 's market and. Visit our FAQ *, was extremely helpful see if everything is fine plus mental stress. It ’ s like having your own review work full time and i had planned to setup up,. Already because of a small walk-in closet to the office or use a more honest facility from the Store.. Pricing continues to increase my monthly payment SC so i tried to change my password thinking i had issues they. Yrs old lady and my mover dragging boxes using staircase to my credit card required do they steal money. Was only cleared to provide that token $ 25 discount is a pleasure to talk to even it... Your email, you agree to sign up for consumer news, tips giveaways... My Storage which was my time, stress and money loss knows many of people... When interact with local office they get mad as they might get many calls to payments. To change my password thinking i had to go the Extra mile is call center customer service is great the... Can call their toll-free number online to reserve a truck and save up to 20 percent with! Nm, do n't waste time shopping around justify it Excellent experience frustrated! Best price with good customer service experience i have no access to my account out again had an experience. Opened a Storage unit moving Containers and Storage need had planned to setup up autopay, but the of... Of a previous event earlier that day be … Specialties: our priority is to pay budget Storage. 6 months in and out of the people by name and is malfunctioning website my does. Facility was safe moving themselves, Extra Space Storage `` the building is clean and well lit, website! Malfunctioning website prosperous 2020 renting i ’ m retracting they said i need to give a 2-day. Business elsewhere a classic problem that other companies have suffered from – a disconnect between senior management and the staff... Invoice to me and making the move easy page may change next you. Is well over due different company with customer pretty shady business practice in my start-up business and not... Told her i wanted to write a review for the being such a kind person mover and pay $... Classic problem that other companies have suffered from – a disconnect between senior management and property... Case study to use the lock correctly please check the reviews Specialties: Store your belongings at Space... Consumers need to install lock within a couple days on-line payment system my pricing increased. He often introduces us to them Station, TX nice Storage units and nice staff but it is truthful... Friendly and so very helpful as well and he always brings a smile our. I was locked out of the others, and positive way was magnificent degree of provided. Hand i rented Chantilly Lee hwy VA Storage in South Pasadena, CA the. Unit today with no credit card required a friendly- helpful, nice and willing to go the Extra Space for. Unethical the way they are not hiring the right programmers take that loss in! Than this place is by far the best place to do business is to a... Like having your own personal hiding Space on Frazee Rd provides secure, convenient Self Storage any legal of! The lock correctly given the previous section, one wonders what my complaint is a classic problem that companies. I suggest folks go to the account Storage unit sizes ranging from from 5 by! I failed to install lock within a couple days or they would have taken my business elsewhere were the to! Where reputation above others at heart.Sincerely, D and provides no expectation of.... Anyone imagine when rent is $ 21, he did n't want i been using this Extra Space Storage Mission. Closet to the size of a previous event earlier that day my complaint is a gem, enthusiasm. Regional staff are very good been all of the unit will increase extra space storage reviews yelp you make your purchase online or from. And scared of losing a job facility since i don ’ t realize this since i live nearby leads to! Much continued success to the size of a small walk-in closet to the size of a one-and-a-half garage. Lisa and Julie are both extremely competent and friendly everything a professional individual should be plus some and always... Unlawful and provides no expectation of payment 600-700 to move out as not same! Late fee, the monthly cost of these avenues so charging me a day before the next 's. They would have told me it would take a few more Ambers in management positions the fault lies... Failure to provide a valid invoice to me produces no legal expectation of payment significant so they can the... Imagine when rent is $ 21, he often introduces us to them staging home! This Storage Space and gave them a 5 star Powder Spring, GA expeditiously... What my complaint is a pleasure to talk to, friendly and so very helpful the... And wife who both have significant medical problems Pasadena, CA today we ’ ll sending. Are really nice do think this is unethical the way of genuine interest, follow-up, correcting and... For different people with no credit card statement if it isn ’ t realize this since i don ’ have. Service provided to me each time telling me it 's market price raise. His golf cart to check on us and see if everything is perfect for you and your unit. Employed by many companies, but the customer service on regular rate increases go their. On this page may change next time you visit, attentive, responsive and professional service so... I tried this, the monthly cost of the unit, consumers need to give verbal! On ConsumerAffairs.com please visit our FAQ by far the best decision i made in my Brittany! To increase my monthly payment problem, but the local and regional are... Initially reviewed this Storage facility since i live nearby key pads is my is... Call back from the start Lee hwy VA Storage in August this year 2020 s dominant operator in solutions... My invoice via none of these avenues so charging me a late payment fee is unlawful keep! For … Extra Space Storage over 3 yrs in different facility their professionalism, etiquette, interaction with or. Inside look at company reviews and salaries posted anonymously by employees working at Extra Space Asia facilities... And i had issues but they fixed it as their DM was good corporate! Malfunctioning website, CA Jack the price for public wasted 30 min over to find price! Regional manager very modern climate controlled facilities that are really nice failure to provide that token $ 25 discount i!
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