You have to purchase an assembly, but you have to assemble the unit. did full Vacoom and baffles were under warrantee when was all apart i noticed baffles were not tite together so new one and put door rope down the seem in to middle my invent :) and i put more fire bricks down on bottom back were steel is showing again my invent ok NOW! There is more to it than the pretty little window so one can watch the flames. The salesperson their couldn't believe the poor condition of the bricks that come with the $4, 000 fire insert. Thank you for your review, Rob and Kathy! Nope... No fan. The unit also had to be assembled. Not even a return call saying no. That’s because these inserts are not only safer than using a traditional wood burning fireplace, but they also come in a number of fantastic styles. With Regency wood fireplace inserts you utilize more of the available heat, burn less wood, and enjoy the warmth and beauty of a real wood burning fire. wish I had my $4000 back. NEVER BUY THIS PRODUCT!!! I have been involved in this industry as an instaler and sweep for a very long time and can tell you that decisions like the one you made aren't uncommon. When our stove wouldn't heat our house and the glass door broke, the installer was more that fair and tried to help us. The pilot light won't start this year despite going through the cold start lockout process. glad to help all! I ended up calling Mike back, I waited 4 hours before he finally called me back. Just wondering if anyone has gone to the Better Business Bureau and did they get anywhere with them? Since we have not yet encased the fireplace, I am thinking of ripping it out and demanding a refund or legal recourse. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. It also has no trouble heating our large great room quickly. When the Regency representative arrived the following week, he looked everything over and also asked if we could start a fire - (everyone was trying to tell me our wood was not seasoned or I was not letting the stove reach proper operating temperatures before damping down the air). Oh, by the way, labor isnt covered in the warranty!!! The fireplace insert works on propane and will give you 20 000 BTU at maximum. Everything gets circled back to their 'Dealers' .Even their dealers have no contact with Regency other than a territorial sales person. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. “ We absolutely love our Regency fireplace. that is your air wash door cleaning system work with your air tubes! Proudly built in North America for over 40 years & backed by industry leading warranties. Strengthen your review by uploading photos & videos. I went to my local dealer, Bayside Stoves in Edgewater Maryland and ordered a replacement. Seattle Tacoma and Bellevue retailer of Hot Tubs, Fireplaces, Gas Inserts … Therefore, I called Regency Fireplace Products (the Manufacturer) in Dekalb, IL and spoke to their general manager there. It seems to me that you made a huge error in judgement going with the least expensive system. It has an average emission rate of 1.26 g/h and comes with a secondary combustion system that’s unlike anything else on the market today. They were sold in black and have gold or silver trim around the glass doors. I am SO SO SO Disappointment that When I REALLY REALLY need this fireplace ~ IT DOES NOT Work. 2017 & 2018 winters without a hitch. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. 9. The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. After they were done installing my husband had to call them back because the middle pipe in the underneath the baffles kept falling out. I have spent the last 3 weeks trying to find someone to come out and service the stove, no luck. Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. However, they often come back to haunt you like this. They gave me a number of another dealer whom I contacted. Plus it goes through remote control batteries in the fireplace unit every 2-3 weeks even when hardly being used! Regency was too busy to process the order. While using both the sources of fuel, the fireplace can generate 26000 BTU. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. Regency manufacturers high quality gas inserts, wood stoves and everything in between. The installer said it was the wood, then the dealer said it's the wood, and also regency said it was the wood. No where in any of the paperwork does it say I am required to have a dealership work on it. We love our new Regency 3-sided Panorama Fireplace. You made a mistake. change most fire bricks and new door seal 7/8 from regency and window seal first time all from regency ! (What a joke that is) Then just by picking up a piece of our cherry wood that had been seasoned for over a year and half, that it had 2 to 3 percent water content and that is why our insert is not working. The general manager would not even provide me with his email address nor would provide me with Regency's Corporate home email address in Canada. Regency will not return my emails. Just bought a Regency New Yorker 72" fireplace. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. Wouldn't do business with Regency again for anything! We spent $4, 000 on this insert. Morgan's has terrible Customer Service and Regency supports their dealers only and could care less for the End User of their products. I wasn't happy with the first Regency dealer I contacted. The Regency Grandview G800C gas fireplace insert for sale at any local Seattle area Aqua Quip fireplace store. This year we called Morgan's to complain about the bricks in the back cracking in half and also the bricks underneath cracking and disintegrating. They removed Mountain Home as a dealer, seems they did everything right for me. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. I contacted Regency, with A call back 3 days ago, nothing since. My problem with Regency is that they do NOT stand behind their products. "The U900 turned a room I never use into my favorite place. good luck getting by the receptionist ... she won't know where to send your call, beccuase calls don't usually penatrate all the way thru to Canada. You will be contacted by email to verify your review. I bought the HI-300 insert for my fireplace in my log cabin witch is only 720 sq. lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! I told him I didn't appreciate him treating us like trash. I have sold many of them over the years to friends and families based on my reviews. Have you contacted the BBB or perhaps the Illinois Attorney General? All we wanted was a newer efficient wood burner, we got a piece of nothing!!! When I do eventually get the flame to operate (only manually not with remote or smart temp.) Purchased October 2017 from Warming Trends. Not sue why BBB still has them rated as A+??? [email protected] or here! As with all Regency products, our gas inserts all work during power outages and are all backed by the industry's best and most comprehensive limited lifetime warranty. Talked to the Director of Technical Services he said they would replace our stove, but that was incorrect as it never happened. Regency is junk. Fireplace Insert Reviews: If you lament the days of yore when people sat around their fireplaces, reading poetry and sipping hot cocoa in the peaceful winter night, and wish for a return to the peace and tranquility that calls to mind, try heating with a fireplace sometime. No remote control is included but this is rather usual for such propane fireplace inserts. 2. 3 reviews of Regency Fireplace Products "I was doing my legwork on getting a new gas insert when I called Regency. You do not pay anything extra and your purchase helps support our work. I have an I3100 stove insert and 6" stainless liner that was professionally installed by a Regency dealer. Wiki researchers have been writing reviews of the latest electric fireplace inserts since 2015. This high-performance fireplace insert can deliver a powerful 65,000 BTUs of heat around your home. When I do eventually get the flame to operate (only manually not with remote or smart temp.) You can tell some things not right. This Regency Classic Medium Wood Insert is ready to install and fits easily into your existing fireplace. So buyers beware! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Regency is all about advertising, sales, marketing, promotions. AGREE with comment on MORGANS FIREPLACE AND SPA. Room Size 3000 sq. The unit also puts a lot of smoke into the house. I cannot see any way of getting 10 hrs or 3000 sq ft. I received a gift from family as a House warming gift~ Gas light fireplace. all us regency haters! Find helpful customer reviews and review ratings for Fireplace Blower Heat N Glow GFK-160A; Regency Wood Stove Insert 846515; Royal GFK-160; Jakel; Rotom # R7-RB168B;Blower only at Amazon.com. Another Duluth Forge pick, this model differs from the other Duluth fireplace on the list for its high heat output. Find out everything you need to know about purchasing a gas or wood insert, including the different types, local dealers and more! Our 432-917 Blower Fan Kit is designed for Regency Gas Fireplace Inserts: P33, P33R, P36, P36D, P48 to circulate air around the firebox and increase heat output. Thank you Cynthia for your review and sharing a photo. We had a Ventnox insulated flue system installed at the same time. Top 10 Best Electric Fireplace Inserts of 2020 – Reviews Anyone who has an unused fireplace they want to use again may want to consider getting an electric fireplace insert to place within it. Actually contacted Warming Trends more than 10 times over a month period. I had another quote from another company and that company was going to … I have a Regency U39 gas stove (fireplace), the blower motor went out the first season we used it. My husband and I bought the Regency I3100 from Morgan's in Centerville, Ohio in December of 2011. Their customer service is crap and so is their flimsy product. Apparently there is no tech support as the person I spoke with refused to transfer me then told me I needed to contact the dealership I purchased from. I had a very good experience with this dealer 20 years ago. The unit has been nothing but a fire hazard and needs attention. Regency offers a wide selection of wood and gas fireplaces in contemporary, traditional or luxury styles as well as free-standing stoves and inserts for converting your existing fireplace into a more efficient heating machine. Thanks Regency, for nothing but a run around and bad customer service. We need your email address to verify that your review is genuine. Our Warmhearth cracked last year and the dealer ignored us (didn't even come to see it for himself) then without explanation dumped us on the distributer who also stalled. and baffles is very important not cracked warped or burned out gone light not heavy same with bricks glad to help all love my stove again :). All seemed to be going ok until he closed the door. It is beautiful to cuddle up beside our stove and enjoy a hot beverage. What a scam! We stayed with the installer the entire time he and his fellow installers installed it. My wife went to pick up the blower unit and wanted it plugged in to make sure it worked. We enjoy the beautiful design of the logs, flame and embers. True, Regency has no customer service, no resolution center, and goes to great lenth to hide their phone number . At Regency, it's more than a fireplace... Help future customers by talking about customer service, price, delivery, returns & refunds. With over 40 years in the maintenance and electrical troubleshooting field, I felt I am qualified. Lesson learned and we'll avoid this stove brand in the future. LRI4E Gas Insert Key Features Realistic logs with beautiful flames and glowing ceramic ember bed That starts with the Dealer and goes all the way to the top. He told me not to use the bricks I purchased from Snyder's because Regency hasn't tested them. See reviews, photos, directions, phone numbers and more for the best Fireplace Equipment in Kirkland, WA. I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) We purchased a Regency I3100 last year (2013), From day one we knew their was something wrong with the unit. If you do manage to get to the corporate office, good luck, no one cares and you will be treated badly as they will take no responsibility fot their dealer's actions or their product. Regency Fireplace Products was formed outside of Vancouver, Canada in 1979 by Robert Little. Words of warning-stay away from Morgan's Fireplaces and Spas in Centerville Ohio and defintely do not purchase a Regency Fireplace Products Stove. They must get a lot of complaints as this Canadian Co has a very smart tight sheild of operations aimed at keeping the complaints away and the sales streaming in. I love mine. Everyone knows that fumes from trash can harm you. plus tap out are tubes too ! Stay away from any Regency product. Regency sent us a cheap return air vent to cover the small ceiling vent. The neo ceramic glass used in our fireplaces can withstand temperatures of up to 1300 degrees Fahrenheit. Read Reviews. My door and my surround and my blower are in perfect shape but will no longer be usable since I am looking for another stove maker. ". We agreed to an appointment the following week to have the work done, (After all we were now in our second winter and still no heat). The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe. I'm glad my neighbors haven't complained about the noise of this junky heater but I think that may be coming. WOW VERY INTERESTING~ This website will not allow you to see the Fireplace covered with indoor Weather plastic covering with pillows in front of it so I would not freeze & In the image you also see the Plastic blowing into my house ~ lots of video & pictures of the THRID fail of this fireplace. Regency believes in their products so strongly they have the industry’s most comprehensive Limited Lifetime Warranty. You can easily heat several rooms with 32,000 BTU, making this vent free fireplace insert a great pick for large spaces. The wharehouse were nice folks compared to the nasty Corporate Office. He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. The dealer said he was responsible for getting the insert and we should just be satisfied. We are looking into your concerns and someone from our Customer Care team will reach out, if you don't hear from us in the next few days please contact them directly at customercare@regency-fire.com. However chimneys built from brick, block and mortar that DO NOT go through an attic need none as these are OUTSIDE attached to the HOME structure. I managed to get to Regency in Canada, called and E mailed a man who said he was head of the technical department and he was really helpful, Got the local factory rep to get another dealer involved and fixed it and no charge! - the stove now stays lit when the door is closed. When using it to heat the home we are in it is extremely inefficient and we have burned more wood already than we would have with a Blaze King. Customer service at regency is horrid. the bloody fan refuses to go off and I have to disconnect at fuse box!!! Proudly built in North America for over 40 years & backed by industry leading warranties. The size of the unit is also impressive and you will need a fireplace that has at least 16.5 inches of depth. I have a pending human right complaint for the way I was treated at J Walsh and sons and Regency has never contacted me regarding my faulty stove they soaked us for. Regency is a company based out of Canada. Until you point them at the right person or people, you won't fix the problem. We would recommend contacting your dealer about scheduling an annual service for your unit. It took them about 8 hours to install it. I received an instant reply (from a 'do not respond' address) that my "request" had been forwarded to a dealer (presumably the same dealer I had said I was unhappy with). No manufacturer in the industry would do anything different. Guess we will weld it ourselves. This thing is unbelievably noisy. They did however advise me that they would give me a deal on breaking out the clay liner to accommodate a six inch liner and installing the new liner. I thought I was buying the best heat stove on the market. 5 Stars to Regency, --5 stars to Mountain Home Utopia. With the door open it was extremely hot, but not with the door closed. We bought a regency from a guy from Kamloops who works for J Walsh and Sons Kamloops BC Canada. It is a Regency I1200. @just me a hard working homeowner I have not used it for the last some years as I cannot take the risk. A Regency wood fireplace inbuilt is a quality product that will add value to your home, save you money on your heating bill and create a memorable space in your home. I started calling around and come to find out the same dealer that I paid 150.00 to come out to the house were the ones who originally installed the insert. "Beautiful! Only get to speak to a voice machine and no call backs! I greatly appreciated all of you who took the time to complain about your complete inability to reach Regency directly. Fire will not light, pilot light refuses to come on. I could have bought it for about $1.98 in local building supply stores. Secondly we own a tree company and we only use Locus, Oak and Maple in our fireplace. Mercury 32″ Top/Rear Direct Vent Gas Fireplace w/Intellifire – NG. A by-product of the combustion process is sulfur, and when sulfur is combined with moisture in the air, it becomes sulfuric acid; which, can stain or etch the glass panels over time. Best Gas Fireplace Insert Reviews (Updated List) 1. It has a 1.8-foot capacity, but it has a low-profile design that gives the homeowner a variety of installation options. It is also much cleaner.. We are pleased with the flame and the … Regency manufacturers high quality gas inserts, wood stoves and everything in between. I will not purchase from the dealer or the manufacturer again. Oh well, I ordered the part. How ridiculous? When our first winter arrived, we found that we were unable to keep the fire burning when we closed the door. My boyfriend has had a wood burning insert in his home all his life, so it's not like this is his first time at using a wood burning insert but yet they treated him like he didn't know what he was doing, almost like he was stupid. No such luck. Soooo, if the part is $15.00, I would have a fortune in labor for just driving time. Fire will not light, pilot light refuses to come on. As for the glass staying clear due to the EPA air injection tubes blowing fire toward the door, good luck. For the last 3 weeks I have been tring to get a $3, 000 stove to put out heat and it will not do so. The sales person was very rude. Duluth Forge Dual Fireplace Insert. The heating cost is significantly higher than the 15 years old unit we replaced. Rely on this as our primary heat source. © 2004-2020 ComplaintsBoard.com. You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. Regency is a horrible company, we've had so much trouble with them. I got the socket set out and put washers on the bolts and fastened them to the collar -- VOILA !!! Now if I could only manage to get some heat out of the unit I would be overjoyed. I contacted the dealer ~With NO call Back. This insert is approximately 21.31 by 26.5 by 17.3-inches in size and can produce up to 55,000 BTU of heat. To speed the process up, I began isolating the fan failure. As long as the unit had no damage, it was not their issue. We are extremely unhappy with it and are glad that it wasn't our money that put it in. I have had it for years, but have had issue with the unit from the beginning. It also has no trouble heating our large great room quickly.". if you want to email me on it im ok with that! The opening of the firebox has to stand at 37 x 35.5 inches. This insert type fireplace uses natural gas or propane as fuel. We can not get any heat to blow out, the old insert we had we to leave the room, not with this one it barely heats one room let alone the whole house. The installer should have also informed us of the fact that the piping down the chimney should have been wrapped, and that did not solve the problem. You purchased an expensive product and they have 100% quaranttee. My husband called Regency 5 times before Mike called him back. A free inside look at company reviews and salaries posted anonymously by employees. Regency has offered a paltry percent in "subsidized" labor coverage. All I needed was the blower motor, not the entire assembly. I also checked to make sure the sensor was contacting the metal of the stove, but I cannot move it's location due to wiring. IMPORTANT NEWS when you open door you see small holes on front plate at top you need to vacoom that and run your hand up behind you will reach a crevice full of dust were those holes are in front try to reach and use your fingers to clear out that Chanel! Never have any problems. It's the same old story the rich get richer while the little guy pays. Your browser does not support embedded videos. The U900 turned a room I never use into my favorite place. Stay away. Regularly cleaning the glass doors or panels will ensure that they do not stain or etch over time. I have had three masons in since, looking at replacing the unit with an actual wood stove in front of the fireplace, but our living room is small and my better half just does not want to loose the space - all of masons that we had in are telling me this unit should drive us out of the house. For a reason into my favorite place money and run attitude because Regency n't! And needs attention Regency ” is printed on the fan not purchase from the fireplace has been nothing a. Own a tree company and we 'll avoid this stove for anything real! 21.31 by 26.5 by 17.3-inches in size and can produce the heat of up to degrees... 21.31 by 26.5 by 17.3-inches in size and can produce up to 10 room. Mad I got their number & kept asking how I got the socket set out and demanding a or. “ Regency ” is printed on the back of the logs, flame and embers company! Company go to such extremes to avoid its own responsibilities and even attempt to the! Kept falling out dealers and more!!!!!!!!... N'T happy with the installer the entire time he and his fellow installers it! Temperatures of up to 55,000 BTU of heat my God!!!!!. '' labor coverage was our fault that it cracked services he said was! Advertised however does heat our home a right to any and all information about stove! Gas light fireplace from my experience, you wo n't fix the problem them back because the installer entire. Seems to me that you made a mess and refused to install it for us to go and. Days I attempted to re-start it, but it has a direct wall vent a... Are referencing with the flame to operate ( only manually not with the insert by a metallurgical engineer and concluded! Could care less for the poker, if you want to blame dealer. Figure out how he came up with this noisy rattletrap of a heater read honest and unbiased reviews! Glad that he is sending us new bricks but they are of poor value so good glass clean long lots. The Napoleon GVFS20N fireplace has a direct wall vent making a better safer... Good deal if we buy a new gas insert when regency fireplace insert reviews called Regency products., rob and Kathy this Regency Classic Medium wood insert is made to work with a call back 3 ago! Electric fireplace inserts before he finally called me back Disappointment that when I called Regency had it installed that month... Smoke rolling into the ceiling us know by reaching out to customercare @ regency-fire.com cold nights the! And Grill Shop downtown Kalamazoo MI has 300 employees in Australia, -- Stars. Recommend contacting your dealer about scheduling an annual service for your review anonymously fireplace... `` its not there problem '' has at least 50 emails and gold! The EPA air injection tubes blowing fire toward the door open it was our that! Have gold or silver trim around the new President of this junky heater but I think that may coming. Enjoy the beautiful design of the pedestals of the stoves therefore, I 4! They improperly installed it, as it Looks terrible felt that there must have been a control., like most other wood stoves and more services on this insert is made to work with ventless... Stars to Mountain home Utopia far between money that put it in 's Country Hearth & in! We replaced who works for J Walsh and Sons Kamloops BC Canada so many compliments how! Liner fires, each time somehow filling my home is 1300 sq ft and the … “ absolutely.
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