If a decision is not made within 30 days of the completion of the appeal hearing, the person appealing the suspension shall be granted service until a final decision has been reached. People who use the Greater Cleveland Regional Transit Authority's paratransit services have strong reactions. Customers are expected to be ready for Paratransit trips at the beginning of the 40 minute pickup window. Our voice telephone number is 216-566-5124 and our TDD for the hearing impaired is 216-781-4757. � u��x�0Ë��(#a�>��l����[X��+و'�Lo�[`9>�D����^���C �!�wU A customer receiving notification of a suspension may appeal the decision within 10 calendar days of receiving the notification. It is estimated that about 40 percent of all Paratransit applicants will be required to take a functional test. You will be scheduled for an interview to complete the application … If your destination is closed at the time you arrive, the Paratransit driver cannot wait with you until it opens. Trips may be requested by either pickup time or by drop-off time. ", In the event of a No-Show, Late Cancellation or improper behavior, the following steps will be taken:After the first and second infractions, customers will receive written notification of their infractions and, if called for, the prescribed penalties.After three (3) infractions, representing any combination of Late Cancellations, improper behavior and/or No-Shows that occur during a 90-day period, customers may be suspended from using Paratransit service for 30 days. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. When your application is complete, an RTA employee will review it to determine the next step. Also, based on your individual needs, the application is available in large print or other accessible forms. Are you unable, as a result of a physical or mental impairment, to travel on public transit without the assistance of another? These include any physical or verbal action that endangers, harms or injures another rider or RTA employee. Requests for an appeal must be sent in writing to the ADA Administrative Appeals Committee at the following address: Manager, EEO & ADA ProgramsAttn: ADA Appeal RequestRTA Office of Equal Opportunity1240 West Sixth StreetCleveland, OH 44113. An individual may file an appeal when RTA denies Paratransit service for: RTA will inform an applicant or current customer of a decision to deny eligibility status or to suspend service by letter. If you have a computer, consider using RTA's flexible on-line scheduling service 24 hours a day, seven days a week. However, drivers are not allowed to: As soon as you realize that a trip needs to be canceled, go on-line or call RTA. .�6[)*=��vpL����-`d�����a�C
O�p 8���:���. Suspension resulting from excessive No-Shows or Cancellations. You must provide your own Personal Care Attendant (PCA) or escort for assistance. To schedule Paratransit service after you have received your ADA ID card: If your vehicle has not arrived at the end of your scheduled window of time, call the Paratransit dispatcher: For general questions about RTA service, call the RTAnswerline: This area of the webpage is simply a placeholder for the bottom shadow, Greater Cleveland Regional Transit Authority, © 2012 Greater Cleveland Regional Transit Authority. If the application is not completely filled out, it will be returned to you. These funds will be used to off-set costs associated with RTA’s paratransit … Requests to appeal a denial of eligibility must be received within 60 days of the date on the eligibility denial letter. You will have to re-apply. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Travel Training or travel instruction offers one-to-one and group training designed to teach seniors and people with disabilities to travel safely and independently on fixed-route public transit. Hearing-impaired persons can call 216-781-6148 (TDD) to schedule service. Find out what works well at Greater Cleveland Regional Transit Authority from the people who know best. For example, if you requested a 1:30 p.m. pickup, the driver may come as early at 1:10 p.m., or as late at 1:50 p.m. =���5�w�@ Js�t�`�uu�=
�w�EO�I���7�(����JU�R�M Career Opportunities Greater Cleveland Regional Transit Authority (GCRTA) provides 45 million annual rides through its light and heavy rail, fixed route bus, paratransit, and vanpool services. Please remember: If you are ADA-certified, you can ride free on the more than 80 bus and rail fixed routes that RTA offers. ��o!���s"� �T��ͅ�DϜQɉ��D�7C�!�� ��B�ve���$��/\~�;A[��u�!D �z�7y
��8�-�c Clear snow, ice or other objects from your steps, driveway or walkway. x��Z�o�F7��a�@՚�Er��@�$E��5mnh���R�J�I����,�&%�b�L-ɝ�ٙ�|-s�n��lհW�.^7M�z�����j�j�����.���=۬)�����]���UU�ח����5�Z��]�,�f���3�"�'���J���ts~���x~v| Travel Trainers work with you to determine how your disability affects your ability to travel and develop methods to teach travel skills tailored to your needs. If you use a wheelchair, you must have a safe ramp or be at ground level to board RTA vehicles. CLEVELAND, Ohio — The Greater Cleveland Regional Transit Authority reported six employees have tested positive for COVID-19 this week. USING PARATRANSIT SERVICEGetting startedAffordable faresArranging your travelCalling to schedule a trip? We are dedicated to our customers and the communities we serve with a strong commitment to providing safe, sustainable, and reliable transportation. Feel free to call these numbers if you need assistance completing the application. Applying for Paratransit Service To use RTA's Paratransit service, you must first apply for ADA certification. Grocery carts are not permitted. Find 1 listings related to Rta Paratransit in Cleveland on YP.com. If you are hearing-impaired, call 216-781-4757 (TDD). Your referral will be sent to the Travel Training Department. ADA Paratransit is provided for individuals whose disability or health condition may prevent them from using the CTA and/or Pace fixed route services for some or all of their travel. The letter will include instructions on how to pick up your Paratransit ID card. Reviews (216) 781-6080. You will be notified of your ADA eligibility status within 21 working days from the date that RTA received your completed application. When appropriate, name buildings or landmarks. Apply to Operator, Specialist, Office Manager and more! Personal Care Attendants, as defined by the ADA, travel free on all services. The Greater Cleveland Regional Transit Authority announced Friday that 12 additional employees have tested positive for coronavirus, bringing the total number of employees to 78. You will be notified of your ADA eligibility status within 21 working days of the date that we receive your completedapplication. RTA - Paratransit Service Address: 1240 West Sixth Street Cleveland OH 44113-1331 View in Google Maps Phone Number 216.566.5124 Fax Number 216.781.4484 More Information. Accessible Fixed-Route Service ApplicationParatransit Application, PARATRANSIT CERTIFICATION PROCESSAre you eligible for ADA certification?Service eligibilityObtaining an applicationCompleting the applicationFunctional testingAppealing the decision. If you need to schedule Paratransit service to reach the functional testing location, tell the RTA employee when you are called. Just type your Paratransit pass number into both areas. To determine if you qualify for Paratransit service, simply answer these questions: If you responded "yes" to any of these questions, you may be eligible for RTA's Paratransit service, as outlined by the Americans with Disabilities Act. However, if the Appeals Committee has not made a decision within 30 days after the hearing, temporary service will be provided. Go to RTA's Main Office, 1240 West Sixth Street, in the Warehouse District. <>
Allen County Regional Transport Authority (ACRTA) is committed to providing a safe, reliable, comfortable, and enjoyable riding experience for all of our After your application is received, an RTA employee may call … Compare pay for popular roles and read about the team’s work-life balance. 2 0 obj
Each training program is individually tailored to your needs and will help you: Group Training is appropriate for group homes, transitional housing, senior citizen facilities, and schools. Have your identification number on your ADA card ready. You and your Travel Trainer can focus on destination training, which teaches you to travel to a specific destination and back, or general training, which provides you with greater overall riding instruction. endobj
When a Paratransit customer does not "show up" for his/her scheduled trip or cancels a trip with little advance notice, other Paratransit customers' service may be adversely affected. Have the month, date and times of pickup and drop-off ready. Travel independently and confidently while riding RTA! … It is for this reason that RTA has adopted these policies. Be aware of the opening and closing times of your destination to avoid waiting outside. RTA recognizes there may be occasions when a scheduled Paratransit trip needs to be canceled. Once you are certified for Paratransit service and have your ID card, just call 216-621-9500. After you receive your letter describing the approved service, bring the letter and a photo ID card to Customer Service on the first floor of RTA's Main Office Building, 1240 West Sixth Street, to receive your ADA identification card. If needed, the "Other Questions" field on this form may also be used to request more information.". 3 0 obj
If it is clear that you qualify for Paratransit service under ADA guidelines, an RTA employee will approve the application and notify you in writing. Menu & Reservations Make Reservations . Services for riders with disabilities include: If riders need more assistance than the standard RTA service offers, they may be eligible for ADA certification to travel on specially equipped Paratransit vehicles. Fixed-route bus and rail service are free for ADA-eligible persons. All Trolley and Paratransit Riders - Alternate stop for the Main Office Building. Be sure to fill out all parts of the application. Be sure to fill out all parts of the application. The ADA states that all individuals have a right to use available public transportation, and requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area. RTA has established an appeals procedure for persons whose applications for Paratransit eligibility are denied or for persons who have received suspension notices for other reasons. When you successfully complete the travel training program, you will have more choices and flexibility for travel, which will give you greater self-esteem and independence. Applications are also available in accessible formats upon request. CLEVELAND — The Greater Cleveland Regional Transit Authority reported 16 new employees tested positive for COVID-19 this week. Requests to appeal a suspension must be received within 10 calendar days of the date of the notice of suspension letter. Individuals who are interested in using ADA Paratransit service must apply and be found eligible according to ADA guidelines. This is usually 20 minutes before and after scheduled pickup time. 2. RTA-ADA Eligibility1240 West Sixth StreetCleveland, Ohio 44113-1331. The application is then mailed to: GCRTA-ADA Eligibility 1240 West 6thStreet Cleveland, Ohio 44113-1331 3. This application must also be used for individuals who are recertifying their enrollment in the disability program. They are encouraged to attend the appeal hearing, although attendance is not mandatory. The Greater Cleveland Regional Transit Authority provides public transportation in Cleveland and outlying suburban areas and Cuyahoga County, Ohio. Lift you in and out of wheelchairs or scooters. To apply for RTA's Fixed-Route Disability Fare program, fill out pages 2 and 3 of the application. Service beyond this five-mile radius may be available, if there is a standard RTA route during the desired time and date with stops within 3/4 of a mile from your places of pickup and drop-off. All persons with disabilities should be allowed the dignity afforded by independent travel. Office Hours. The grant was announced at the RTA Board of Trustees meeting. Rta Paratransit 4601 Euclid Ave Cleveland OH 44103. If the individual or a designated representative is not present at the appeal hearing, the Appeals Committee decision will be based on the documentation submitted. 4. Paratransit drivers will secure all mobility devices. Paratransit requires a minimum stay of one hour after a drop-off at any destination. Select either English or Spanish. Any act of violence or abusive behavior will result in the immediate suspension of service. The first time you visit this page, you will be asked for your user name and password. You can request up to three round trips per call, or one trip with three stops. An informational website that details the public transportation process for persons with disabilities in Cleveland, OH. Whenever possible, call to cancel 24 hours before your scheduled trip, so RTA can schedule other passengers. Mail your completed application to: RTA-ADA Eligibility 1240 West 6th Street Cleveland, Ohio 44113-1331 3. Due to the uncertainty of scheduling, customers must remain available for pickup for the entire 40 minutes. As a Paratransit-certified customer, you will be provided "door-to-door" travel from your home to a destination within a five-mile radius. Call the RTAnswerline, 216-621-9500. A medical professional or social worker must complete pages 4-6. If your pickup point is your home, the vehicle will not return for you. RTA buses with the universal "wheelchair symbol" on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily. If the application is not completely filled out, it will be returned to you. When reserving a return trip from a medical appointment, remember that medical appointments are rarely completed on time. See the Paratransit Appeals Process section for more details. To minimize delays, riders are limited to four carry-on packages weighing no more than 50 total pounds. 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